Research done by Ley (1988) suggested that to enable patients to remember what advice they had been given doctors and nurses should give the most important information first, thus exploiting the primacy effect. Information also needs to be understandable ( well, what a surprise!) so simple sentences and language are appropriate. Instructions need to be explicit, and prefaced by their category, e.g. “this is the problem …”, or “this is what you need to do”, and “this is how you can do it”. Repetition is also helpful in accurate recall.
Now in 2009 similar information is being given by Fischhoff who has pointed out the relevance of psychological research to addressing the current health issue. He has told USA authorities that health communications should
- Be truthful, factual, even is this is worrying, i.e. demonstrate that you trust your audience.
- Focus only on the most critical facts as people can retain only so much information. (Remember Miller’s magic number and chunking?)
- Emotions can interfere with memory (Loftus showed this a long time ago) so communicators should be calm and positive in their manner.
- Recommendations need to be reasonable for the target population so they can see that they can be successful in complying and therefore carry on listening and remembering ( locus of control v learned helplessness; cognitive consistency).
I do wonder if these recommendations could be spread more widely – Westminster comes to mind!


What is she thinking? Mirror neurons have been hailed by some as a discovery of major importance (for exampl,e the neurologist V.S. Ramachandran). It is claimed that they may explain the ability of humans to understand what someone else is feeling and thinking. This is not mind-reading but ‘Theory of Mind’ – the understanding that other people have a separate mind to your own and therefore do not see or experience the world as you do. A certain group of neurons were discovered in macaque monkeys which were activated when the monkey was inactive itself but was watching another monkey perform an action. The big question is whether such mirror neurons, as they are called, will be able to explain empathy, autism, morality, language and more, or whether it’s all a storm in a tea cup .
This topic is covered in the A2 specification that some of you will be studying – so you might be interested in a recent item in the 
“IT IS probably the most famous greeting in the universe.